One of the most important roles to fulfill on Twitch is chat moderator. It is a role given to a user by a streamer, likely due to their personality or demeanor in chat. However, while a user may want to become a moderator, there are certain aspects of the role that are paramount. The task appears to be relatively simple, but banning rulebreakers in chat is only the tip of the iceberg. The mod role is a necessary one for multiple reasons and we will cover a lot of aspects in moderation like why they are important, how to use commands, how to use mod view, dealing with hostile viewers and harassment, as well as a couple of important tips to know.   What is a Moderator and Why Are They Important? First and foremost, a moderator is a person selected by the streamer to keep the peace in chat. They...

Your equipment is set up. You’ve decided what you want to stream. Your Discord server may not be complete yet, but it’ll happen soon enough. Now all you have to do is pick a few moderators and go, right? The question is: how do you choose your mods? You might have a few ideas about how to moderate a stream or Discord server from your own experience, but if you’ve never chosen some for yourself, it’s difficult to know where to start or what things to look for in your moderators. Before you give a sword to any random viewer or friend, there are a few things to consider. Moderator Traits & Abilities There are many things to take into account when choosing your moderators. How often they’re around, their demeanor in your chat (or other streamers’ chats, if you don’t stream yet yourself), any relevant experience they may have,...

There’s a lot of information out there about tasks moderators perform and the tools they use. This course about moderation has gone into the basics of what moderation is and how to choose mods for your community. To best arm you (as a content creator or a mod) against the internet trolls and general weirdness that can be stream chats, it’s time to give you some basic Do’s and Don’ts to help you on your moderation journey. Do’s of Moderation Once you’ve joined a mod team (or started one), there’s plenty of work to be done. Outside of admin or content growth activities such as creating clips, planning events, or running polls or giveaways in chat, there are even more things to keep an eye on. Moderation, at its core, is about protecting your community. To do this effectively, consider doing the following things. Ingest & Understand Community Guidelines and...

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